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2010.10.27

(急報)Hannantsからカード情報の漏洩の可能性が?

 今朝のメールチェックでとりあえず標題の内容を確認。全文転載します。
 ハナンツ(H.G Hannant Ltd)はイギリスの模型問屋さんです。
 メールによれば、どうもハナンツの顧客から数多くのクレジットカード不正使用の被害が出ている模様。
 自分も数年前から年に1回ぐらい利用しているのですが、今年の前半に不正使用の被害があったので、この件にあてはまるかはともかくとしてちょっと神経質になるところ。
 
続きで全文転載します。

(ここから)

Dear Customer

We are very sorry to have to tell you that a number of customers who have used our website have had their card details stolen and used by criminals.

ALL CUSTOMERS THAT HAVE ENTERED CARD NUMBERS ON OUR NEW WEBSITE PLEASE CHECK YOUR ACCOUNTS FOR SUSPICIOUS CHARGES OR ATTEMPTED CHARGES.
If you see any please contact your company that issued your card.

At the moment no one is sure how this has happened. There are several internet security firms investigating everything and we will keep you all updated as soon as we can.

There is no sign of any intrusion into the server where the card number and expiry date information that we keep is encrypted*. The CVV number is not stored.

After looking at the information we have received we think this mainly affects some customers who have sent us an order in the last 2 weeks though there are 3 from September.

We have been contacted by about 40 customers so far but are not sure how many others have had their cards compromised but have not told us yet. If you know your card has been compromised PLEASE tell us. Please send us as much information as you can as soon as you can. We need as much information as soon as possible.



Please look out for small 'insignificant' test charges of under $5.00 followed by larger charges of varying amounts. Charges have originated from different countries and in different currencies.


Until we have found out what has caused this problem and it has been fixed we have closed the website. None of the experts can find any problems with it but until the problem is resolved we prefer not to take any risks.

We have deleted ALL card numbers from the website database. We are aware that a few of you wanted access so you could delete your details but we have done this for everyone.

Paypal. We have been asked why we do not accept it. There are 2 reasons. Firstly when we started work on the new website 4 (four) years ago we could not get it to work with the fully stock controlled warehouse that we wanted to run. We did some trials but it took too long for payments arrive in our bank account which would seriously have delayed the despatch of orders. Things have now improved. Secondly it was too expensive. 3 times the cost of handling Visa and Mastercard. All our payments are now handled by Sage pay, a large British firm. Recently they have started working with Paypal and our website designers had been doing some work to incorporate it into the website. We are going to speed up the work on this and try to get it incorporated quicker.

We will re-open the website as soon as we can but will not be rushing into it.

Thank you for your help and understanding.

ALL CUSTOMERS THAT HAVE ENTERED CARD NUMBERS ON OUR NEW WEBSITE PLEASE CHECK YOUR ACCOUNTS FOR SUSPICIOUS CHARGES OR ATTEMPTED CHARGES.
If you see any please contact your company that issued your card.



* This data is stored so that customers do not have to enter it each time they order and so that we can run a back order service.



If you want to use the Hot News as an HTML for your own website you can convert it by using this link http://website101.com/cgi-bin/t2h/Mt2h.cgi


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Customers in the European Union (EU) will be charged the first price. Customers outside the European Union (EU)
will be charged the 2nd, usually lower, price. There is no tax on books.
All prices shown are United Kingdom (UK) retail prices in Pound Sterling (GBP).
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To UNSUBSCRIBE or change the email address you receive this newsletter at or remove defunct emails address's
you can use this link http://www.hannants.co.uk/mailinglist/

If this email to stops being received it is either because it has bounced back to us as undeliverable 6 times and
automatically been removed from our emailing list OR it is being stopped as Spam by your ISP. Please check by
re-subscribing then either re-subscribe OR speak to your service provider and ask them to allow our emails to
be delivered to you. If you are with BT is very likely to happen. We recommend using non BT email address
-------------------------------------------------------------------------------------------------------------------------------------------------------------------


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H.G.Hannant Ltd, Harbour Road, Oulton Broad, Lowestoft, Suffolk, NR32 3LZ, England.
(This is our headquarters and where mailorders are despatched from)
Open from 09.00 to 17.30 Monday to Saturday.
Phone: 00 44 (0)1502 517444 (8 lines) 0845 130 72 48 FREE CALL!


Cut and Paste these co-ordinates into Google Earth 5228'36.58"N 142'58.47"E

Email: sales@hannants.co.uk Web Site: www.hannants.co.uk


Hannants London retail shop, Unit 2, Hurricane Industrial Estate, Avion Crescent,
Grahame Park Way, Colindale, London, NW9 5QW, England.

Cut and Paste these co-ordinates into Google Earth 51 36'02.43" N 0 14'18.25" W

Telephone 0208 205 6697
E-mail colindale@hannants.co.uk
Please contact Colindale direct to check availability in the shop or arrange special orders to be collected from there.

Closest underground station is still Colindale on the Northern Line some 30 minutes from the center of London. Just
turn left as you leave the station and walk for about 5 minutes just past the RAF Museum. Alternatively take the
303 bus which drops you outside the Museum. The underground ticket covers the fare cost at the time of writing.
For motorists it is near the end of both the M1 and A1, about ten miles inside the M25 and has ample free parking.
Follow brown road signs to the RAF Museum.

Opening hours: Thursday and Friday 10.00am to 7.00pm. Monday, Tuesday, Wednesday and Saturday 09.30am to 5.00pm.

(ここまで転載)

 取り急ぎ読んだ限りでは、9月から最近2週間までに注文をした顧客が主に当てはまるらしい…ということでいいの?今超忙しいんでこれ以上見られないよ…しかも職場からだとカード会社の履歴サービス見られないし。

 しばらく使ってなかった人など、ハナンツからの案内メールを開かない人も多そうなので取り急ぎ。

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